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Delivery Policy

Last updated: September 2026

Nonna's Atelier offers delivery only. We do not offer in-store collection or collection points. This policy explains how delivery works.

1. Delivery Areas

We deliver to a limited area around our kitchen. You can check whether we deliver to your address using the delivery checker on our website before placing your order. If your address falls outside our delivery area, we will not be able to accept your order.

2. Delivery Times

Delivery times are estimates only and depend on order volume, traffic and distance.
We deliver during our kitchen opening hours. Orders placed outside these hours, or pre-orders, will be scheduled for the next available slot.
We will do our best to deliver on time, but we cannot guarantee a specific delivery time.

3. Delivery Fee

Delivery is included in the price of your order. No separate delivery fee is charged.
There is no extra cost for delivery based on your location within our delivery area.

4. On Delivery

Please ensure someone is available at the delivery address to receive the order.
We will use the contact details you provide to reach you if needed.
If no one is available to accept the delivery, we may leave the order with a person present at the address or cancel the order. In such cases, a refund may not apply.

5. Missed or Late Deliveries

If your order is late or has not arrived, please contact us at admin@nonnasatelier.co.za with your order number. Where the failure is on our side, please refer to our Refund Policy.

6. Incorrect Details

You are responsible for providing a correct and complete delivery address and contact details. We are not liable for orders delivered to an incorrect address as a result of incorrect information provided by you.

7. Contact Us

For any delivery questions, please contact us at admin@nonnasatelier.co.za.